A new dimension in productivity that makes it easy to automate complex and time-consuming tasks, makes Galileo® products faster and easier to use, and allows you to spend more time servicing or assisting your clients.

Focalpoint Relay™ productivity tools take advantage of the graphical interface and power of Focalpoint® to bring speed and efficiency to repetitive, time-consuming tasks. Agents can use Relay’s pre-programmed on-screen tools to access and manipulate information directly from the Galileo® system without having to memorise complex formats. Simple graphical buttons on a toolbar accomplish complex tasks with a single mouse click or a simple keyboard entry.

Focalpoint Relay provides seven pre-programmed functions, plus the ability to program additional functions for totally customising your agency’s operations. Relay comes with Response Capture, for automatically capturing system information; Queue Manager™, for automating Queues; Booking File to Client File, for creating Client Files from Booking Files; Client File Editor, for quick editing of Client Files; Ticket Exchange, for automating the ticket exchange process; Print Recovery, for efficient document and printer management; and Custom Check™, for easy management and editing of Custom Check Rules.

By accessing the Focalpoint Relay on-screen buttons, agents can quickly and easily create records, reduce the complexity of queue management, capture information from more than one window and incorporate it into a single document, edit customer Client Files and handle the recovery of documents issued by printers. Focalpoint Relay™ even takes the complex manual procedure of ticket exchanges and makes it automatic.

Relay makes your business processes consistent, improves quality control and reduces the need for training, all of which work to increase your agency’s productivity.