Here's how we'll help you manage your business.

In today’s competitive world, it’s important to coordinate and organise information if you want to establish—and maintain—a reputation for excellence. With the Galileo® system, you're equipped with a comprehensive set of tools that help you manage every aspect of your business.

Increasing Efficiency

Many of the tasks travel agents perform involve repetition. Capturing data, editing Client Files, managing Queues, changing printer status—these are time-consuming jobs that can benefit from automation. Focalpoint Relay™ productivity tools are a series of point-and-click applications that let your agents use the power of Focalpoint® and Microsoft® Windows® to automate these complex, repetitive, time-consuming tasks. Very simply, your agents can manage Queues and Client Files as well as capture, read and interpret data from the Galileo system. They can easily accomplish ticket exchange and handle the recovery of documents from the printers. With Focalpoint Relay, there’s no memorising of complex Galileo formats, and the productivity of your agency is immediately increased.

When a customer requests information about a booking that is days or weeks in the past, retrieving that information has been difficult and time-consuming. But no more. Galileo provides your agency with the ability to retrieve it quickly with Past Date Quick™.

Queues

In order to help you distribute your agency workload efficiently, Galileo provides Queues. Queues help manage your business process more efficiently by providing your agents with electronic filing areas within the system that will sort and hold any records requiring follow-up activity. These can include lists of clients to advise, vendors to contact or tickets to issue. Queues can be even more easily managed with Queue Manager™, another one of the Focalpoint Relay productivity tools. Working with Queues allows agents to distribute the workload, making your agency more efficient and productive.

Training for Excellence

Keeping your staff up to date on the latest software products and features is important for your business. Galileo offers a variety of learning tools that focus on improving agents’ skills in key business areas. Whether training is delivered in a classroom or on a CD, our goal is to ensure your agents have the expertise they need to deliver exceptional customer service.

In addition to training, Galileo provides a comprehensive database of online help, airline information, consulate information and country information, as well as customer services and Galileo product overviews. When agents sign on to the system, they are presented with new vendor and pricing information. These information tools mean better informed and more productive and skilled agents.

Reporting Made Easy

Producing proper reports is often the most time-consuming activity agents are involved in. Galileo provides several products that make report-generating easy and accurate. BSP Handoff automates and streamlines the time-consuming process of creating weekly reports and travel documents, enabling your agents to spend more time on customers and less time on reporting. Machineable Interface Record is the Galileo system’s data hand-off record that includes all the booking and financial data necessary to drive agency management systems.

More Connections, More Profits

Galileo makes it easy to coordinate information with other Galileo and Apollo® customers around the world. Global Access™ lets your agents view files on our systems anywhere in the world. Selective Access™ allows the sharing of data—and updating of files—with other Galileo subscribers, thus enabling you to form new worldwide business relationships. You choose the level of access, so only the data you wish to share can be seen and updated by your partners elsewhere.

If you need to work with data from the Galileo system while using your own computer platform, Galileo provides Application Programmable Interfaces. These allow your agency to connect to the Galileo system and work with its database no matter what type of computer platform you operate. From simple structured data and terminal emulation to Windows-based systems and Focalpoint, your agency can connect the way you need to. Application Programmable Interfaces make it easy to access the power of the Galileo system, letting you customise the data stream any way your equipment is set up.

When your business needs extend to outside vendors, we can help. Global Partner SolutionsSM puts you in touch with dynamic third-party products and services from a wide range of vendors with whom we maintain continuing relationships. These products and services help your agency's productivity, build on existing quality control procedures and enhance the level of service you provide your customers.

Bringing It All Together

We realise the solution to managing your business is not found in a universal, inflexible approach. That's why we offer an array of products and services that can be customised to fit agencies of all sizes. Together, we can implement the business solutions you need for today and tomorrow.